
Design Thinking: The Only Way Forward in a Post-COVID Digital Healthcare Landscape
Hospitals and healthcare systems across the US looked to technology last year as a quick solution in a healthcare crisis brought on by a global pandemic. Now, even before the dust has settled, the pandemic has made one thing clear: Telehealth, telemedicine, and virtual and digital healthcare tools (e.g., patient portals, payment portals, online scheduling) are here to stay.
While a recent 2021 study by Experian Health reports a decline in virtual healthcare encounters after its proliferation in